At Conduit, we believe in a world where any business can frictionlessly send and receive any asset at any time. Our first step in building towards that vision is enabling cross-border transactions that are drastically faster, cheaper, and simpler. As we scale the business, we are looking for an Account Manager to join us through this next phase of growth in Brazil.
Our company is globally distributed, offering the opportunity to collaborate with co-workers across the world. This role requires the availability to work and attend meetings during Eastern Time zone (North America) business hours.
About the role:
Own overall relationships with customers, identifying key stakeholders and building relationships.
Enable successful and consistent communication to maintain existing revenue, as well as identify and execute on new growth opportunities with customers in support of the Sales team.
Act as the primary point of contact for customer inquiries, addressing any issues or concerns in a timely and effective manner.
Be a champion for our customers and work with our internal teams to translate customer feedback into product insights.
Monitor client engagement and utilization of Conduit’s services, identifying opportunities for upselling and cross-selling.
Develop trusted advisor relationships with clients - ensuring a smooth transition from prospecting to onboarding.
About you:
3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing startup.
A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success.
Demonstrable track record of high performance and success.
Strong communication and presentation skills.
Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile.