Are you interested in a role where you can help guide our internal customers to success by providing them with the resources they need, all while developing your career in a new area? If so, we would be delighted to receive your application and get to know you better. Workforce management is a crucial, cross-functional team that interacts with various departments across the organization. We are expanding and excited to welcome you to our team.
Day-to-Day Responsibilities:
Resource Staffing for Project Acquisition and Delivery:
Collaborate with People Development Managers, Project Managers, and Market Leads.
Address and moderate conflicting resource requests.
Manage Subcontractor Relationships:
Identify and assign the appropriate resources.
Handle onboarding, contracts, and invoicing processes.
Monitor Performance:
Track resource utilization and performance metrics.
Capacity Planning:
Develop long-term plans that balance revenue goals with available capacity.
Manage the balance between hiring and attrition.
Ensure the right seniority and skills mix within the team.
Your Profile:
Strong understanding of the skills and competencies of team members across the Americas region.
Ability to collaborate effectively with People Development Managers to enhance team skills.
Experience working with Market Leads and Project Managers to understand business constraints.
Capability to define strategic staffing needs and plan capacity accordingly.
A problem-solving mindset with minimal supervision.
Quick to learn new systems and tools.
Team-oriented with a strong customer service focus.
Professional proficiency in English.
This role is ideal for an experienced Workforce Management Specialist with a proven track record of developing scalable teams, building high-performance rosters, and maintaining a productive workforce.
Why ITC Infotech is the Right Choice for You:
At ITC Infotech, we are committed to the well-being and growth of our employees. You'll have the opportunity to work on innovative projects using cutting-edge technologies, all while enjoying a comprehensive benefits package, direct payroll, and a supportive work environment that fosters personal and professional development.
Ready to take your career to the next level with a global IT leader? Apply now or contact us for more information about this exciting opportunity at ITC Infotech.
About Us:
ITC Infotech is a leading global provider of technology services and solutions, driven by Business and Technology Consulting. We offer business-friendly solutions that help our clients succeed and remain future-ready, leveraging our deep digital expertise, strong industry alliances, and the unique ability to draw on the vast domain knowledge from ITC Group businesses. Serving industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel, and Hospitality, we combine traditional and innovative business models to be a long-term, sustainable partner for our clients.