Fastmarkets is an independent commodity pricing and information organisation with over 600 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working while encouraging effective collaboration and accountability. Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets. Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times. We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world. We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital. Most importantly, we are fuelled by our teams that, across the globe, make the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future – together. If you would like to help build the future, we hope you will join us on our journey. Job Description The Fastmarkets Credit Controller will take ownership of a receivables ledger for an assigned business sector and engage with customers and internal stakeholders to ensure payments for invoiced sales are received according to the agreed terms. The credit controller is also responsible for coordinating the necessary internal processes and actions to prevent an increase in aged debtors. Principal Accountabilities Maintain regular contact with delinquent customers to discuss and secure payment of invoiced sales, in accordance with the applicable collections process and policy. Ensure accurate and up to date status reporting is maintained for scheduled ledger reviews with OTC management. Deliver against defined targets, KPIs and SLAs. Record and clearly communicate all disputes and invoice queries/customer enquiries to internal stakeholders and progress to required conclusion. Ensure appropriate escalation of issues and risks to other team members or Team Lead. Investigate, reconcile and action unallocated cash receipts and other credit transactions to minimise open balances and maintain reporting accuracy. Coordinate and attend regular meetings with internal business stakeholders to escalate collection issues and agree actions for resolution. Prepare any ad hoc analysis or reports as required. Support the Credit Control Team Lead in ad hoc project work when required. Qualifications KNOWLEDGE, EXPERIENCE AND SKILLSWe are looking for an individual who is highly motivated, driven, and has a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly. Strong knowledge of standard credit control and collections activities. Ability to prioritise workload to achieve deadlines and deliverables. Ability to adapt and flex own communication style to preserve relationships with internal and external customers. Strong attention to detail and quality of deliverables. Good communication skills, both verbal and written. Ability to communicate to finance and non-finance stakeholders. Knowledge and understanding of how finance teams operate within a PLC in a global, multi-currency environment. Knowledge of emerging trends, good practice and supporting technology for OTC processes. Understanding of the OTC risk and control environment in a PE environment. Personal Attributes Experience of working in a similar role. Experience in a B2 B industry and working in a large organisation is preferred. Taking ownership of accounting and process issues leading to resolution. Additional Information Our Values Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values. Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are: METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance. ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done. GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency. INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day. CUSTOMER CENTRIC. We are customer-centric in all that we do. COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences. You’ve read a little about us – now it’s over to you!If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day. It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.
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