Project Description: The Anaplan Technical Lead is an experienced multi-skilled professional with hands-on experience in Anaplan model development/Support experience. He/she is a good team player who is part of a team responsible for delivering end-to-end application development and Operations Support. Responsibilities: • Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team. • Troubleshoot issues related to application access, process, scripts, etc. • Handles Anaplan planned downtimes individually. • In case of incident with a product quality issue, ensure PR is created and tagged against the incident before closing it. • Perform UAT testing for projects owned by operations like new market adoption, simple logic change, etc. • Prepare, present changes in change advisory board and own production implementation. • Coordinate and manage discussions with other support teams and business users. • Effectively communicate with stakeholders and business users. • Think creatively to solve the user problem with a holistic and simple solution. • Drive best practices within teams with respect to operations standards and guidelines. • Ability to learn and adapt to new frameworks/technologies. Mandatory Skills Description: • Should have strong knowledge of Anaplan Connect, ALM Sync, NUX and Cloudworks. • Anaplan Professional Model Builder / Professional Solution Architect Certified. • Should have strong knowledge of troubleshooting and resolving incidents raised by business users and L1 Support. • Good knowledge of troubleshooting and fixing job execution failures. • Ability to analyse /root cause the PRs created for the Anaplan support models. • Prior work experience in Anaplan Support projects. Availability to work in US Central Time Availability to regularly travel to St. Louis • Good communication skills. Nice-to-Have Skills Description: • Basic knowledge of Cloud Services • Knowledge in SRE, ITIL, Agile Ops • Able to work independently and interact with the business community, L3 team to come up with solutions. • Knowledge of testing tools like Playwright / Selenium.
